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About Us

Client Services Assistant
Loan Officer

Client Services Assistant


Job Description/Responsibilities
The Client Services Assistant is tasked with communicating with prospective and current loan clients. He or she will provide excellent customer service to our clients in the following ways:
- Respond to loan inquiries
- Follow up with clients and answer questions
- Survey clients to learn about their ongoing financial health
- Connect borrowers with Financial Coaching program and/or other community resources
- Mail correspondence to clients
- Recommend improvements to our internal processes
- Change lives!
- Other duties as appropriate

The Client Services Assistant will report to the Senior Loan Officer.

About You
We want exceptional people – Capital Good Fund’s employees are passionate, motivated and committed to transforming the lives of people living in poverty using financial services and education.

You must:
- Possess excellent communication skills, in English and Spanish
- Be able to empathize with people of different backgrounds
- Be detail-oriented
- Thrive in a start-up environment and learn quickly
- Work well independently

Training
The Client Services Assistant will receive extensive training on all of the Capital Good Fund systems and product offerings. Such training may include how to generate reports, read a credit report, survey clients or mail-merge correspondence. Additional training will be provided as needed, on an on-going basis.

Compensation
The Client Services Assistant is a part-time position starting at 15 hours per week with the goal of increased hours and responsibility up to 25 hours per week depending on volume and performance. The Client Services Assistant will earn a compensation of $13/hr.

How To Apply
Please send a one-page cover letter and accompanying résumé to José Fonseca, Director of Lending, at .(JavaScript must be enabled to view this email address).

In your cover letter please address the following:
- What does customer service mean to you?
- Name an example where you overcame a problem that you never encountered before (as an employee, volunteer, or team member)?
- Why Capital Good Fund? What interests you most about this position?






Loan Officer


Job Description/Responsibilities:
This is an opening for a loan officer position with a rapidly-growing and innovative social change organization. The position requires a high amount of travel, with a division of days between Good Fund’s Providence, Woonsocket and Central Falls locations, subject to change. The primary objective of the Loan Officer is to close 25 small personal loans each month, for Emergency and Immigration purposes, such as vehicle repair or applying for U.S. citizenship.

In this role, the Loan Officer will:
- Handle loan inquiries
- Follow up with clients and convey loan decisions to applicants
- Market our lending products as an alternative to payday loans and other predatory services
- Work with clients to get delinquent accounts back on track
- Connect borrowers with our Financial Coaching program and other community resources
- Report on the performance of the program and on client trends
- Change lives!

About You
We are looking for exceptional people. Capital Good Fund employees are passionate, motivated and committed to using financial services to transform the lives of people living in poverty.

You must:
- Possess excellent communication skills in English and Spanish
- Be able to empathize with people of different backgrounds
- Be detail and process oriented and extremely responsible
- Thrive in a start-up environment and learn quickly
- Be able to work independently and be a self-starter
- Be responsible and proactive in addressing and solving issues

Preferred Skills
- Experience in, or understanding of, financial services and consumer credit
- Experience working in low-income/distressed communities

Training, and Compensation
The Loan Officer will receive extensive training on all of Good Fund’s systems and loan products. Additionally, the Loan Officer will be trained on how to read a credit report and review bank statements, as well as other documentation. Lastly, the Loan Officer will shadow a current Loan Officer until he or she is comfortable in the role.

This is a full-time, forty-hour-per-week position. The Loan Officer will earn an annualized base salary of $36,000. In addition, the Loan Officer will receive a competitive benefits package that includes a cell phone, bus pass, medical and dental insurance and a 401(k) retirement plan. We are looking for the Loan Officer to start as soon as possible.

How To Apply
Please send a one-page cover letter and accompanying résumé to José Fonseca, Director of Lending, at .(JavaScript must be enabled to view this email address).

Please address the following in your cover letter:
- Describe a long-term project that you are proud of, and how you have benefited from that project.
- Why Capital Good Fund? What interests you the most about this position?